Find Wallet and Lobby Answers
This FAQ page explains the practical steps that commonly pause an account session: confirming your phone number, checking a wallet status, reopening the lobby after login, and sending a receipt when a transfer needs attention. We keep the answers close to the actions you see in the cashier and account area, rather than leaving you to search through unrelated pages. Start with
your selected rail, then match the transaction reference to the status shown in your account. If you use a bank route, BCA, BRI, Mandiri, and BNI transfer references should be checked before you contact us.
- DANA
- OVO
- GoPay
- QRIS
- Bank transfer